FAQs：Your Questions, Answered

Joypur’s gravity water filter system uses advanced multi-stage filtration technology to remove contaminants such as heavy metals (e.g., lead, mercury), chlorine, bacteria, viruses, and microplastics. Our filters are certified by NSF, SGS, and other reputable organizations, ensuring safe and clean drinking water.

The filters should be replaced every 6 to 12 months, depending on your daily water usage and local water quality. For areas with lower water quality, it’s recommended to replace the filter every 6 months. Joypur also offers a subscription service to ensure you never miss a replacement.

Yes, the Joypur filter system is made from food-grade 304 stainless steel, which is durable and safe. The plastic components are BPA-free and meet international safety standards, ensuring that your water remains uncontaminated.

We recommend cleaning the system once a month using warm water and a mild detergent. Clean the chambers, spigot, and housing carefully and avoid harsh chemicals or abrasive tools. Make sure everything is dry before reassembling.

No, silver ion technology is used solely to protect the filter itself from bacterial contamination and does not enter the water. The filtration process primarily relies on activated carbon and other materials to purify the water.

Yes, Joypur products are certified by NSF, SGS, and TÜV, ensuring they meet the highest global standards for water filtration and safety. You can view our certifications on our Certifications Page for more details.

Yes, Joypur’s filter can effectively purify well water and rainwater by removing contaminants like sediments, bacteria, viruses, and heavy metals. If the water is heavily polluted, pre-treatment may be necessary.

Not at all. The Joypur gravity filter system is designed for easy installation with a modular assembly. No professional tools or assistance are required. Detailed installation guides and video tutorials are available for your convenience.

The viewing window allows you to check the water level without opening the system, helping you avoid overfilling. It is made from durable, transparent materials and is easy to clean and maintain.

The Joypur system filters approximately 1 to 2 gallons of water per hour, depending on the water quality. The flow may be slower during the first few uses but will speed up once the filter is conditioned.

Yes, the Joypur Compact series is perfect for travel, camping, or RV use. It is lightweight, portable, and effective at filtering water from natural sources like rivers and lakes, ensuring you have safe drinking water anywhere.

Yes, if the bottom chamber is full and water continues to be added to the upper chamber, leakage can occur. It is important to monitor the water level in the bottom chamber to avoid overflow.

For 1 to 2 people, a standard Joypur gravity filter system can last about 4 to 6 months before the filters need replacement, assuming daily usage of around 1 gallon of water. Filter replacement times may vary based on water quality and usage.

Yes, Joypur filters are compatible with most major gravity water filter systems, including Berkey. However, we recommend checking the specific size and model to ensure a proper fit and maximum efficiency.

Joypur distinguishes itself through its unique combination of advanced filtration technology, affordable pricing, and customer-centric design. The inclusion of features like the viewing window and lightweight, portable models like the Joypur Compact make it versatile for both home and outdoor use.

When it comes to TDS (Total Dissolved Solids), many users are curious about whether a water filter will impact the readings. Here’s what you need to know:

• Joypur filters focus on removing harmful contaminants such as bacteria, heavy metals, and chemicals, but they don’t significantly alter TDS levels.
• TDS measures both good and bad dissolved solids, including beneficial minerals that Joypur filters typically retain.
• So while water quality and taste will improve, your TDS levels won’t see a major reduction.

If you need more specific filtration needs, you might want to refer to filters that explicitly state a TDS reduction.

1.Airlock Issue: Sometimes an airlock can form in the filter, preventing water from passing through. Try removing and reattaching the filters while shaking them gently to release any trapped air bubbles.

2.Filter Soaking: Did you soak the filters before use? Most filters need to be soaked in clean water for a certain period (usually 20-30 minutes) before installation. If not, take them out, soak them, and reinstall.

3.Filter Tightness: Make sure the filters are screwed in properly, but not too tightly. Over-tightening can restrict the flow of water.

4.Water Level: Ensure there's enough water in the upper chamber. If the water level is too low, it might not create enough pressure to pass through the filters.

5.Filter Condition: Check the filters for blockages or manufacturing defects. If they're new and haven’t been used before, a quick rinse under clean water may help.

Our water filter systems are designed specifically for filtering freshwater sources, effectively removing impurities, microorganisms, and contaminants from tap water, river water, and lake water. However, they are not suitable for filtering seawater. The high salt concentration in seawater exceeds the capabilities of standard water filters, making them ineffective for salt removal. If you need a solution for desalinating seawater, please consider specialized seawater desalination equipment.

For step-by-step guidance on installing the fluoride filter cartridge, we have created a helpful tutorial video. Please watch the video here: https://youtu.be/5d7qL1nJ4cE. The video demonstrates the full installation process to ensure proper setup and usage. If you have any further questions or need assistance, feel free to contact our customer support team – we’re here to help!

The leak could be due to incorrect placement of the handle on the spigot. For proper sealing, make sure the handle is turned to the right to fully close the spigot. If the handle is facing forward, it may not create a tight seal, leading to leaks. Always double-check the position of the handle to ensure the spigot is securely closed.

Yes, it’s important to prime your filters before use to ensure they work efficiently. Priming activates the filter and allows water to flow through the entire system. To prime, simply hold the filter under running water until it is fully saturated. Once primed, install it into your system for optimal filtration performance.